Myspace provides the Worst customer suport ever!
recently, according to my archived email actually, may 29th was the last notification email i received from myspace. for a while now i’ve delt with it, but now i want the notifications back. but according to my account settings i should be receiving them, and its not going into my spam folder.
so i sent an email to customer support. forgot what it said exactly but i clearly explained the situation. here is myspaces response.
Hello!
To change your email your e-mail address go to “Account Settings.” Start by clicking on “Home” in the top navigation menu from any MySpace web page. Once on your personal home page, click on “Account Settings,” appearing in the upper left portion of the page, next to your picture. You will be taken to your “Account Settings” page. Once there, type in the new email address you want to use and click on “Change”. You will receive an email to your old address asking you to confirm the email change. Follow the link in the email and confirm the code and your email will be changed.
If you do not have access to your old email account, please reply to this email with the old email address, the password for the account and the email address you want to change it to.
Still having trouble? Please click here:
http://viewmorepics.myspace.com/index.cfm?fuseaction=misc.contactThanks
MySpace.com
to which i reply-ed
I really wish you fuckers would read shit before you send out generic responses.
of course that got no reply. so yesterday i sent this email. i saved this one lol
I am getting tired of this half assed customer support. The only time i get any positive response from you guys is when i am reporting underaged profiles.
Listen closely to my problem. If i get another half assed response i am escalating this problem. is that clear? i will use small words so you can understand my problem.
Email notifications no work! the option is set so that i should be recieving them. it was never touched. they just stoped coming. i have double checked it again. according to my options i should be recieving notification emails, but i am not.
I do not want to change my email address, i want notifications sent to my email.
FIX IT!
to which they replyed
Hello!
To change your email your e-mail address go to “Account Settings.” Start by clicking on “Home” in the top navigation menu from any MySpace web page. Once on your personal home page, click on “Account Settings,” appearing in the upper left portion of the page, next to your picture. You will be taken to your “Account Settings” page. Once there, type in the new email address you want to use and click on “Change”. You will receive an email to your old address asking you to confirm the email change. Follow the link in the email and confirm the code and your email will be changed.
If you do not have access to your old email account, please reply to this email with the old email address, the password for the account and the email address you want to change it to.
Still having trouble? Please click here:
http://viewmorepics.myspace.com/index.cfm?fuseaction=misc.contactThanks
someone please tell me where i go to escalate this problem. i’ll stay on the phone all damn day if i have to, i’m pissed at these guys.
I just sent this email to privacy@myspace.com because i am almost certain that there are intellegent humans reading this inbox.
I have an issue with your customer support that i would like to escalate, please give me a phone number that i can call.
P.S. my emails are now working. Update has been posted here.
Matthew McCullough on Wordpress 
Let me know if you find out how to correct this. The same thing has happened to me. Thanks!
Saturday, July 29, 2006 at 9:56 pm
omg! yea, same thing happened to me too!
Saturday, September 9, 2006 at 1:15 am
Well guys…suprise suprise. I too, have not got any email notifications and its now October 1st 2006!! I sent an email to myspace customer support, but they have yet to reply. What the fuck??? Seriousely prob delete my account anyway.
Sunday, October 1, 2006 at 6:25 am
Anyone else having bother with myspace or is it just my pc?
Last couple of days it seems it wont let me download any song from anywhere.
Anyone having same bother – or anyone how to sort it?
Friday, December 1, 2006 at 6:40 am
MYSPACE CUSTOMER SERVICE IS SO FRUSTRATING….): IM SAD CUZ I CANT LOG INTO MY ACCOUNT AND THEY ARENT HELPING ME…!!! THEY STINK!!!
Friday, December 1, 2006 at 10:03 pm
similar issue no reply and I wonder if they are ignoring me… I am trying to report that I cannot sent out mail – respond to mail or post comments and still no reply…. I have checked the browser settings yadayada & done everything I could think of expect a darn exorcism…I know it is not a piad service! Had it been I would get some feedback…really crappy , meanwhile some people get results others get ignored!!!
Do they have a #? to call?
Friday, December 1, 2006 at 10:24 pm
I had a problem receiving email notifications about comments left on Myspace for me. I had stopped receiving them on 11/8, about a week after I signed up. It wasn’t until I stumbled across this blog that I realized I wasn’t the only person having this problem. On 11/29, I emailed Myspace about it. On 11/30, they emailed me (four times with the same generic message) to let me know they’re working on it. On 12/5, I started receiving the email notifications again. When I submitted the problem, I entered it under their “Site Errors” category and that may have sped up the resolution process.
Wednesday, December 6, 2006 at 10:34 am
I have the same problem. I cannot log into my account and have sent numerous emails…Has anyone gotten any responses back?
Wednesday, December 6, 2006 at 11:14 am
I wouldn’t even call it customer support. It’s freakin ridiculous. I recently changed my email and no longer have access to my old one, and am not getting notifications now when I get messages. I emailed them at least 10 times and everytime I get the same response that you got. Hello!
To change your email your e-mail address go to “Account Settings.” Etc. etc. They say to check your old email for the confirmation code to change, but HELLO!!! I can’t get in my old email. And then on top of that they say if you can’t get into your old email to respond to this email, which I do, and the message can never be sent out. It’s got me sooooo frustrated. I guess the only thing I can try is to send message listing problem as site error as one of the other posters recommended.
Wednesday, December 27, 2006 at 12:34 pm
I cannot believe Myspace’s customer service. I emailed them FIVE TIMES and still no response!!!!!!!! I can get emails but I cannot send them. Nothing is in my sent box. Also, if comments have to be approved through other people they do not recieve them. I even called them assholes, 310-969-7400 left voice mails, pressed a number for each department but they are ALL ON VOICE MAIL!!!!! Do these people really even exist? Oh and get this TOM IS ALWAYS AWAY!!!! Has anybody noticed? lol
Friday, January 5, 2007 at 8:31 pm
Email me if Yall have any suggestion…..Tammyperfct10@yahoo.com
Friday, January 5, 2007 at 8:32 pm
Is this what I have to look forward to? I jusy signed up and already they have deleted my page! One minute i’m on and everything is good, and the next minute i’m deleted! With no notifications! No e-mail…nothing. And now they won’t respond to me at all! I don’t know about you, but I don’t have the spare time to be dealing with this!
Saturday, January 6, 2007 at 1:16 pm
Myspace has a number you can call. They do not list it on their website, but you can reach them at 310-969-7400. Make sure you call during the day.
Thursday, January 11, 2007 at 3:07 am
ok so i changed my password because my account was sending my friends ads like porn, diet pills ect…. but i forgot the password and could not log into my account so i e-mailed customer service and they replied to message saying that they would send it to the e-mail i signed up with (which i don’t have anymore) or to reply to their message with a salute, so i tried this about 3,874,234 times and my e-mail won’t send to them for some reason, but i can recieve. i emailed customer service again telling them the situation i even tried to send my salute through that, and they keep replying with the same annoying generic responses telling me to “reply to this message with a salute”. this is so annoying its like “hello i just told you guys i can’t reply to you, and you send me a message back telling me to reply” i tried calling customer service and it goes straight to voicemail, im starting to get really pissed off, can anybody help me or have any advice, send to my e-mail
Sunday, January 28, 2007 at 12:10 pm
oh yea by the way it gofckurself18@hotmail.com
Sunday, January 28, 2007 at 12:11 pm
hey,
my myspace wont let me change any settigns on it. for example.. when i try change my background or about me or one of thoes things, my myspace closes down…. please help me.. how do i fix it without deletin my account n startin from scratch again???
please help
thankss
Wednesday, February 7, 2007 at 4:48 am
MySpace Customer Service is in-deed the worst ever. Two weeks ago my profile stopped allowing me to send or reply to e-mails. I have contacted them 27 times, they say be patient, but they are to sorry to fix anything.
Tuesday, February 20, 2007 at 7:24 am
same deal!!! i signed up with an old email address. hense it was 5 years ago and recently changed my password cause i got hacked. i have emailed myspace 1 million times with that dumb salute and they send me those auto-replys. at this point i want my account removed. have anybody resolved this prob? bastards!!!!!!!!!!!!! please email me at mclean_kelli@yahoo.com
Saturday, February 24, 2007 at 5:10 am
I know. My account is saying that my e-mail doesn’t exist. However, not even a week ago I logged on with no problems. Now, I can’t even do that. I emailed customer service, tried to find a contact number, and recieved no help. Facebook is looking pretty damn good right about now…
Sunday, February 25, 2007 at 9:59 am
WHAT THE FUCK I AM HAVING THE SAME PROBLEM AND ITS BULL SHIT LET ME KNO IF YOU FIX THE PROBLEM BCAUSE I REALLY NEED 2 SEND SUM EMAILS
Tuesday, February 27, 2007 at 12:23 am
same problem this is killin me
Tuesday, February 27, 2007 at 10:18 pm
I can recieve emails but I am unable to send emails and shows my account has been blocked. I tried calling myspace but no help. THis shit sucks! Can anyone help.!!
Thursday, March 1, 2007 at 2:37 pm
I just tried calling the 3109697400 # and of course the mailbox is full, I couldn’t leave a vm even if I wanted to.
I just activated my myspace account, but the verification e-mails are not coming through to my home e-mail address. Without verifying my e-mail address I can’t reply to my friends or send an e-mail??
I tried cancelling the account and that e-mail had no problem coming through. WTF?
Wednesday, March 14, 2007 at 8:57 pm
IM HAVING THE SAME PROBLEM WITH NOT BEING ABLE TO VERIFY MY EMAIL – I CANT ADD FRIENDS OR EVEN SEND MESSAGES!!! HELP!!!!
Monday, March 19, 2007 at 11:59 am
I can’t add any friends or send out mail. Every time I try it tells me that I have to verify my flippin’ email address. I have several times and I get the damn email verification but apparently something is jacked up on their end. I just set this acct up like 3 days ago and I’m already so ticked that I want to just delete the acct. I tried to email them and to call them but I haven’t heard a thing. THIS IS CRAP!!!!!
Monday, March 26, 2007 at 10:29 am
I’m havign almost the same issue and it’s been like this for . . .atleast a week now. I’ve tried messaging them and what not. My issue is that I can send out all the messages I want and reply to all posts and even post bulletins, but it won’t let people send messages to me, nor will it let them post comments on my page. I also have the setting set so that I have to approve comments before they hit my page so now I can’t even approve comments due to the fact that I can’t recieve messages . . . it’s extremely frustrating and I don’t want to have to create a new myspace because of this >.
Wednesday, March 28, 2007 at 1:18 pm
Oh crap – I am having the same problem as all of you. The phone number doesn’t do anything but tell me Marge has a full mailbox. Their email support generates a generic response.
I sent them a salute and tried to change my email from one that didn’t exist anymore to my main email – it locked me out of my account. Can’t get in, my account is now private, and their support won’t help.
600 million dollars – please come up with some support.
Thursday, March 29, 2007 at 2:28 pm
btw – been dealing with this for two weeks. No end in sight.
Thursday, March 29, 2007 at 2:28 pm
whuts up I just bought me a motorola Q and I can check my fuckin email I just can’t send them bitches and that shit got me heated I called them but all there fuckin mailboxes is full so they gotta do somethin bout this cuz thats bullshit
Tuesday, April 10, 2007 at 3:55 pm
my friend has used my identity to get to look at girls. For the ones that say females only no men. He has been using my pictures and i sent something to customer service. He also has been sending adult content and wording to my daughters who is onky 15yrs old. Nothing has been done. This ex-freind has also taken over my email address and has been on my space ever since. He name is MR. MIAMI(dtw55@adelphia.net) beware and always look at your childs account. and pay attention to who your oictures are it might be your oicture someone uses.
Thursday, April 12, 2007 at 8:23 am
If no email comes to me in the next six hours , I am cancelling my account
Saturday, April 14, 2007 at 11:58 am
Those guys sucks..On myspace!!
Tuesday, April 24, 2007 at 10:04 am
I am going through the same thing I cannot get into my e-mail becuase It’s been hacked!! and now I don’t know what the hell my password is..I e-mailed them god knows how many times if it’s owned by google why don’t they just have some kind of customer service if you can call them that!! Can’t get into the site but…The pictures and all the other stuff is on there!! They are getting on my last nerves!!
Tuesday, April 24, 2007 at 10:08 am
this is fucking bullshit
im tryign to fucking log onto my msypace it works
than 5 minlate ri try to fuckign log on it wont let me!
then its fucking bloked for 15 min for too many failed log in accounts!!! i called that number 3109697400 n the mailbox is full
FUCK YOU MYSPACEEEEEE !!!!!!!!!!!!!!!!!!!!!!!!!!!
Thursday, May 10, 2007 at 7:11 pm
About a month ago, I got a notification that my MySpace account had been hacked, so I changed my password and went about my business as usual. Then, just this week, my friends tell me that my profile icon wasn’t on their page any longer. When I tried to log on, sure enough, my profile was gone–as if it had never existed! No email notification, no warning, nada from the goofs at MySpace. I’ve tried contacting them half a dozen times now and still nothing. It REALLY SUCKS to have put time and thought into something and then have it just disappear, with no hope of ever recovering it. Very frustrating, indeed.
Sunday, May 13, 2007 at 1:34 pm
I have the same problem with Myspace. I had changed my password like in nov.06 and when I tryed to logged in jan. 07 it tells me this account has been locked for 15 mins due to excessive log in attemts… Me I was like huh???? This is my first time trying to log in. So I waited 15 mins and I had the correct password and It tells me please enter the verification code below. So I did that and then i did it 10 more times… and then it said this account has been locked for 15 mins. So I decided to email customer service they sent me my password… and My mouth just dropped because that was the password I had been putting in the whole time. I tried it again and I got the same messages… You have to be logged in to do that I was like what! myspace sent me this password and it’s correct! so I emailed them again and again no response and I still have the same problem. I also enabled all cookies and browers settings on my PC and it still doesn’t work. I alway’s saved my email on the remeber me so that’s not my problem. I can’t figure this one out for the life of me. I have the right email and password and myspace sent a verification email and It showed me the same Information I had to log in to my account. I think someone did something to my account so that I can’t log in to my account even with the right email and password. I’m confused. ) : Anyone have an Idea of what can be going on…?
Tuesday, May 15, 2007 at 2:32 am
i have sent numerous lost password requests and all i get back is some long coding material so then I tried contacting them saying “Hey i dont understand this coding, will you please just send me my password.” Ive sent 3 complaints with 3 day intervals between each send, that have yet to contact me back. i HATE myspace customer support. if any of you can shine some daylight on what this coding means , then please do so.
Thursday, May 17, 2007 at 6:25 pm
Is anyone having problems signing to their myspaceIM, i log into my myspace with bebo_prado, its not a real email but it works, but for some reason i can not sign into myspaceIM, not even with my url name, if you have any suggestions email me at bebo-prado@hotmail.com
Thursday, June 7, 2007 at 10:33 pm
i really want to change my email account on myspace
Monday, July 23, 2007 at 1:46 am
IT SED TOO MANY FAILED ATTEMPTS TO LOG IN.. THEN IT SAYS ENTER VERIFICATION CODE BELOW.. AND THERE IS NO FUCKIN VERIFICATION CODE!!!!.. PLEASE PLEASE PLEASE SOMEBODY HELP MEEE!!!!!
Tuesday, July 24, 2007 at 5:55 am
Please!!!
Wednesday, July 25, 2007 at 5:56 am
I Have The Same Problem… My Account Was Plished So I Change My Password And Still Plishehd Untill I Go To Tom’s Message When It Says (Unblock Your Account) So I Did It And Change Password Again… Everything Was Good… Next Day I Try To Login So It Says: Too Many Failed Login Attempts For This E-Mail. Please Enter Verification Code. And Tried Again To Login So It Says: Account Locked For 15 Minutes Try Again Later…
I Try To Change My Password By Going To (Forgot Password) It’s Giving Me ‘Email Not Found’ And My Profile Still Working 🙂 http://www.myspace.com/noobnix I Went To Search By email And The Same ’email Not Found, But Search By Display Name It’s Working I Can Find My Profile
By The Way I’m Sure Of My Password And My E-Mail Ok
I Sent Too Many Messages Like 18 Tims To Privacy@myspace.com And Still No Replies… Ouf
I Asked My Friend To Send Me An E-Mail In MySpace Profile So He Did And I Got The Message In My Hotmail Inbox :S
And Still I Can’t Login… Can You Help Me Plz :S
Monday, July 30, 2007 at 6:23 am
I got a notification that my account had been phished so I changed my password and email address. the only problem is that I had an inactive account under the new email and the two accounts got linked. In order to solve the problem I changed the email of the inactive one. That did not work. Not only was I still unable to log onto my acccount, the notifications kept changing to whatever email I changed the inactive one to! I wanted to delete the inactive account, but I’m afraid it will ALSO delete the active one! It also tells me that my email address to the active one is not found. repeated attempts to communicate with them have gone unresolved over two weeks! does anyone have any ideas?
Saturday, August 11, 2007 at 10:36 am
I just opened an account. Never got an email verification so I can’t add friends or post. I’ve been sending emails to myspace for 4 days asking for help. 4 DAYS! Well, I did get an email explaining HOW to add friends. I wrote back and said “I know HOW to do it I just CAN’T. ” WORST CUSTOMER SERVICE EVER! I have sent for the email verification at least 10 times and nothing yet. I can’t even change to an alternate email address because they won’t send me the email verification so I can do it!
Thursday, August 16, 2007 at 4:03 pm
i forgot my password to my myspace account and i told them to send it to me i even typed my email adress in the place where they’ll send it to you i still havent gottena n email stating my password and people cant even send me emails sometimes what should i do??? i need that password but i havent gotten it yet?!?!?!?!? do i have to state my email?
Wednesday, August 22, 2007 at 12:46 pm
BAD CUSTOMER SERVICE!:( i have the same problem as u guys! i have sent so many message bcuz i forgot my password, but my email is not active anymore and i keep sending them message to send me my passwork to my new one bcuz i can view my old one but i still get no response!:( and ive tried so many passwords that i would use but NOTHING:( help!! is there a number i can call??
Monday, September 10, 2007 at 12:28 pm
i forgot my password and ma email is no longer available i have a new one but cant log on myspace 2make the changes someone please help me!!!!
Monday, September 10, 2007 at 10:58 pm
I also am having this issue when I signed up for myspace I used an email account that I end up deleteing about 2 months ago , myspace made me change my password bc my account was phised , did so and now I can’t remember my password sense my computer saved passwords but had to get a new computer , I can not remember my password , I also emailed myspace customer service , they sent me an email and told me to make a salute if i wanted to change my password and email , well its been weeks and still nothing. I emailed them today but I doubt ill get anything back from them. Ive been waiting for weeks to have them change my email and password so I can get back into my account.
Thursday, September 13, 2007 at 2:06 pm
I got this error message repeatedly and resolved the issue on my own. I had been accessing myspace through a bookmark and when I just used the http://www.myspace.com url I was able to log in. I guess myspace didn’t like that bookmark any more.
Customer service on the net seems practically nonexistant. Typical throw it over the fence attitude even when you pay for something. At least myspace is free. That’s why people prefer to do business at brick and mortar establishments.
Saturday, September 15, 2007 at 11:00 am
I want to change my email address on myspace but it says i have to enter a confirmation code…..what the hell is that?
Sunday, September 23, 2007 at 10:56 am
You Must Be Logged-In to do That!
below is a message I sent when my other two accounts bit the dust. I created yet another account today so I could contact a friend (xxxxxx@gmail.com)….and now the same exact problem has eaten this new account. Luckily, I told my friend that this was probably going to happen…and to email me directly and just bypass myspace all together. You Must Be Logged-In to do That!
Google yourself sometime. Myspace has the worse track record of any app i’ve ever tried to use. I can’t see myspace being around for any length of time. You Must Be Logged-In to do That!
Also, has anyone at myspace ever tried to use the customer support system? IT DOES NOT WORK. The automated support email that requests a photo of me holding up a sign is the funniest, stupid thing I’ve ever heard of. In fact, it makes me wonder if hackers have completely taken over myspace. You Must Be Logged-In to do That!
If I am unable to log in to one of the following three myspace accounts in the next 24 hours, then myspace can simply delete these accounts:
– xxxxxx@yahoo.com (You Must Be Logged-In to do That!)
– xxxxxx@hotmail.com (You Must Be Logged-In to do That!)
– xxxxxx@gmail.com (You Must Be Logged-In to do That!)
I know I’m going to end up never using myspace again because no human will ever read this message. You Must Be Logged-In to do That!
Also, for what it is worth, ColdFusion is just fine for an app that has one or two pages of code…and less than five users. It does not scale. If myspace is going to survive, it will be because they re-write the app in a grownup language…and they launch an acutal customer support system that is not closely tied to a black hole. You Must Be Logged-In to do That!
I’ll give you my phone number….because apparently, Myspace can not afford phone service…or Myspace is just too ashamed of their app to answer any calls. Feel free to call me and explain why I should continue to try and use myspace. ###-###-#### x###
I’ve run out of free email services….so I will not create anymore myspace accounts to try and use it. Fix these three, or I’m done. You Must Be Logged-In to do That!
Thank you?
xxxxxx@yahoo.com
xxxxxx@hotmail.com
xxxxxx@gmail.com
You Must Be Logged-In to do That!
—– initial bug report ————————————–
Why am I getting a “You must be logged in to do that” error? I just created this account yesterday. I confirmed my password. Your application simply refuses to let me use it. It fails on FireFox and IE7.
The reason I created this account (xxxxxx@hotmail.com) is because my main account (xxxxxx@yahoo.com) has been getting the same error for over a month.
Please do not send me an automated support garbage email asking for a picture of me – that is spam. Please have human look at my two accounts to find out why I can no longer log in.
If you are working out a bug, then tell me. I’m a web developer, so I understand that no app is perfect. Our web app was started in ColdFusion, and the best move we ever made was to gut it, and rewrite it in PHP. ColdFusion will kill your company.
I am trying to connect with an old friend, so this myspace profile is important to me. Myspace has soooo much potential….but because it is unreliable, I fear that it will not even be around much longer.
Please fix my account so that I can use myspace again.
Thank you,
Some Guy
broken account #1:
http://profile.myspace.com/index.cfm?fuseaction=user.viewprofile&friendID=##########
broken account #2:
http://profile.myspace.com/index.cfm?fuseaction=user.viewprofile&friendID=##########
Wednesday, October 3, 2007 at 5:14 pm
Hi matthew i sent u an email my account is loucked i realy need your help emadietly
my name is assal
thanku
Monday, November 26, 2007 at 12:29 pm
myspace appears in Spanish I want English
Tuesday, November 27, 2007 at 3:03 pm
I speak English and myspace is in Spanish. I reoorted this at least 200 times. I am beginning to wonder if my space is LOST IN SPACE. I think our reports are going to some third world country…or to a warehouse full of monkeys running the show. Our voices are voices in the wilderness. we don’t stand a chance on being heard so I guess I’m going to have to learn SPANISH. Like Jack Cafferty says on CNN…back to you Wolfe.
Tuesday, November 27, 2007 at 3:47 pm
Anyone having this spainish – english problem try this:
Visit this page: http://www.myspace.com/index.cfm?fuseaction=InternationalMap
Select EEUU
That should fix it.
Tuesday, November 27, 2007 at 4:56 pm
How can I delete my myspace account?! Originally when signing up with myspace a year ago, I chose my log in id and used @myspace.com instead of my real e-mail in attachment. Now I can’t even cancel my account b/c my e-mail isn’t valid!! I have tried using an alternate e-mail address but since I started e-mailing myspace about making changes my account is somehow locked out or something!! Everytime I try to sign in, it says that there has been too many failed attempts on my first try with there being plenty of time in between trying to sign on!! I am so pissed!! What can I do?!
Friday, November 30, 2007 at 9:36 pm
i also had this problem dude!
so let me ask you! is this problem of yours is now FIXED?
Wednesday, December 12, 2007 at 4:04 am
Yes, my Myspace is fine now. See the fix I talked about here:
https://matthewmccullough.wordpress.com/2006/11/17/myspace-e-mails-working-again/
Wednesday, December 12, 2007 at 7:35 am
im tryin to log in and i know im using the right password and email, seems like myspace customer service doesn’t exist, myspace is like the only way i can keep intouch with friends from the military, and school, i can’t log into my acct nor will they send me my password, i did the salute thing numerous times im gettin frustrated im still gettin email notifications that im getttin messages but it won’t send me my password to my email, i search my profile its still there but private got my friend to check it out and guess nothing seem to be wrong. any suggestions.
Wednesday, December 19, 2007 at 9:02 pm
I have been having similar problems with myspace lately. Last Wednesday night, it said that someone tried to phish my account so it said change the password immediately. In trying to change the password, I got locked out of my account or something. Every time I try to have my password sent to me, it doesn’t work. I have tried calling 310-969-7400, extension 7, but I can never get a human. I will keep all of you posted. You can get a human by dialing that number and then hitting *8 after you go to voicemail. You will need to know the 5 digit extension though. Sales is 67596 and marketing is 67597. You can get a human by subtracting sequentially from those extensions. Good luck everybody!
Friday, February 29, 2008 at 2:51 pm
I’ve been having the same problem since September. I’ve had only two sane responces during the whole charade which were of no help but definitely appreciated. The rest were time and time again pointing me to some area of the FAQ which, should have been clear from my request, would be of absolutely no help what so ever.
It sickens me that such a sloppily run site gets so much free publicity. It’s not just the customer service either, the site’s a mess.
Wednesday, March 5, 2008 at 11:49 am
I have been writing My Space cs for about two weeks, sending salutes. You would think it would be easy, just type in the email and password I give and that’s it. Nope. I have received auto responses and shit emails from reps that are clearly not reading what I write them about my problem. I’m glad MySpace if free, if it weren’t they would have a lot of people leaving MySpace. I inticially contacted them because of an old profile. I couldn’t recall what email I had used so I couldn’t sign into it. I sent a salute but sent them the same email to my latest profile. That was a huge mistake on my part. So I sent another salute for the old profile but this time with another email. Now, the email I used for my new profile is being used on my old, but they fucked up the spelling of it. So, instead of psalms it’s psalsm. THe psalms email is no longer recognized my MySpace too! WTF! So, now I can sign into my old profile, which was what I wanted all along, yet I cannot sign into the profile I have been for years. I tried changing my email on the old profile to the one I wanted for it all along but a notification read that the email was already in use. So, I’m thinking they put it in the system, but for what account? I know I had sent them the same email to use for this old profile when I sign in with the email and password it doesn’t work. It’s a mess now.
I sent salute after salute and a link to my latest profile and everything else they ask for including a link but the problem still isn’t fixed. I would love to punch them in the face. This is one response I got from them, it must be a joke:
Hello,
Unfortunately, your salute still cannot be accepted. Please send us a salute where you are holding the salute sign with one hand and holding up three fingers with the other hand. Please make sure the room is well lit and that your friend ID number is legibly handwritten on your sign.
Thank you,
MySpace.com
Three fingers? Should I throw up a gang sign?????
Sunday, April 6, 2008 at 9:00 am
In numerous attempts to retrieve a lost password for a myspace account ( with no success) this is my latest email from myspace:
“Please keep in mind that all through this ordeal myspace has been emailing me ON THE EMAIL ADDRESS that I am requesting the lost password be sent to!”
Hello,
In order to verify your identity, we need to receive a salute from the owner of the MySpace profile or from the party in question. A salute is a digital image or picture of you holding a handwritten sign that contains information about your MySpace account.
To create a salute, please do the following:
1. Create a handwritten sign with the word MySpace.com on it. Please also include your Friend ID number. (Your friend ID is the number between “ID=” and “&mytoken”, in your profile’s web address/URL)
2. Have a digital image or picture taken of you holding the handwritten sign. Please be sure the photo is clear and the handwriting is easy to read. (If you do not have access to a digital camera, please consider the accessibility of disposable cameras and digital film processing available at most drug stores)
3. Next, reply to this email with the salute as an attachment or provide us with the web address/URL where the image has been uploaded.
4. If we are verifying your identity because someone has created an imposter profile of you, please provide both the imposter profile friend ID number(s) and web address(es)/URL(S), along with your request to have the imposter account(s) deleted.
5. If you want to change your login information, please include what you would like your new email log in address and password to be. Please be sure that the email is not currently in use or associated with another MySpace profile. Once we receive this information, we will update your account for you.
Please understand that a salute is our only reliable means to verify identity. Without a salute, we do not have a way of knowing the true owner of the MySpace profile. Once a salute is reviewed and your identity is verified, the image will be discarded and we will proceed with your request. Unfortunately, without a salute we will not be able to grant you your request.
We hope you found this information helpful. If this message does not answer your question or address your concern, please reply to this email directly keeping the subject line and footer information intact.
Thank you,
MySpace.com
DO NOT DELETE:
————–
CN:12642081:CN
LQID:005700000017J7PAAU:LQID
ref:00D78NrS.50075WxCp:ref
————–
Saturday, April 12, 2008 at 3:52 am
i am also having the same issue and Myspace is being fucking stupid and sending me the same messages!! HELP!
Wednesday, May 7, 2008 at 8:53 pm
i also need help changing my email adress or im gonna throw this whole desk out the window!
Monday, May 19, 2008 at 2:28 pm
For myspace to be the largest people networking site in the world it baffles me that there is no 1 800 customer service number that is bad policy for the people who run myspace. My account was compromised and I’m trying to reclaim it. Poor customer service is not acceptable for the largest site in the world.
Thursday, May 22, 2008 at 11:39 am
Has anyone gotten their password after doing a salut?? I am this close to just abandoning that profile and making a new one even though people have already added me!! this is horrible!!!
Tuesday, June 3, 2008 at 6:32 am
this is absolutely ridiculous. ive tried to change my email for myspace about 10 times…always getting the same “confirm at old email”…DESPITE the fact that i keep saying i CANT access old email. cust sev sux…anyone with any luck on this topic PLEASE help me
Friday, June 27, 2008 at 1:46 pm
MY SPACE SUCKS!! AVOID MYSPACE EVERYONE UNLESS YOU WANT IT 4ever
like everyone here i have tried to delete an old account i have not used in years yes i do mean Years ..now youd think that if no one is signing in over 3 years they would delete it anyway
Then being after such along time i could not remember the password or login name used and god knows i dont even have the same emails nor which i used then
so sent the salute like a dozen times
and still nothing
MY SPACE SHOULD BE BANNED IF THEY ARE going to be SO SLACK and offer such POOR customer service…
i wonder if i reported it as abuse if they would delete it then….
my advise to anyone who wants a myspace to network do it some other way
I have even called the 1 800 # and like everyone no real person…
YES MY SPACE SUCKS
Monday, June 30, 2008 at 3:32 pm
Yeah so w.t.f. i mean you have a myspace account but whats the point you cant use it.. if you forgot your password and dont have that email anymore you are completely fu**** !!! so you tell me whats the point of wasting your time ….What are you supposed to do in situations like this.. i used to work for customer service in another industry and i can tell you if myspace was that we would be fired for such crappy service..I believe the are located in the philipenes where they only know how to hit auto responce and never read the actual issue..What kind of business has myspace set up if they want to continue with there worlwide industry i believe they need to get better customer service and quite playing games and pretending to care..I want to talk to cooperate ..but hell id probably get the same response i keep getting..i know the damn steps ive got them emailed to me a thousand times.. but it does not a bit of good if you cant get into the old email address …So you tell me does myspace even deserve to be on the web.. well it goes along well with all the other scams on here but as for proffesionalism hell no it should not be a company and to me has not earned the right to be called the best or even ok..Its deserves to be called bullsh** and ridiculous people who cant tell the a** from their eyes..Get it together or you will be losing alot of business resulting in myspace going bye bye..Hell that may actually be better for us all anyway!!!!!
Tuesday, July 8, 2008 at 4:23 pm
Hi all,
I was able to talk to somebody at Myspace via the telephone after about an hour of non-stop trying.
Myspace’s direct number, 310-969-7400, leads to full voicemails and disconnected lines. However, I was able to call Myspace’s parent company, News Corporation, at 310-969-1000 and speak to a receptionist/operator. I then explained to her that I was attempting to reach someone at Myspace but I couldn’t due to the full voicemails and unmanned phone lines.
She then was able to transfer me to an “internal receptionist” at Myspace who was about as useful as a screen door on a submarine. (It should however be noted that this “internal receptionist” was at least very polite).
Once, I had explained my ordeal that required customer service in the first place to this “internal receptionist”, she told me that all customer service requests and requests for contacts MUST go through the web site. I told this polite, young girl that I have attempted that and only received generic e-mail responses that did not answer my issue. I then asked her if there was a manned customer service department or person that she should transfer me to that could answer my question. She said that there was not. I asked if I could be transferred to her boss. She said I could not. I asked if there was a specific e-mail address that I could contact and get a human response. She said there was not.
She then explained to me that by law, she wasn’t supposed to answer any of my questions since she is an “internal receptionist” and not someone who was supposed to answer outside lines.
In short, Myspace needs to change their tactics concerning customer service NOW. After at least of hour of phone trees, the only person I was able to reach was someone who claimed that she, by law, was not supposed to help me. What is that about? Myspace does not generate revenues from its users, so understandably I don’t expect them to buy me a turkey on Thanksgiving. However, we are using their services and without us, they would have no revenue, whatsoever.
Friday, August 1, 2008 at 12:00 pm
OK SO I ACCIDNETLY CHANGED MY EMAIL TO AN EMAIL ADDRESS THAT DOESNT EXIST ANYMORE! I WANT TO CHANGE IT BUT I HAVE TO GET VERIFICATION FROM THE OLD EMAIL ADDRESS WHICH DOESNT EVEN EXIST ANYMORE!!! SO I SENT A SALUTE ABOUT 5,000 TMES AND STILL NOTHING! PLZ, SOMEONE HELP ME. I DONT WANT TO MAKE A NEW PROFILE. ALL I WANT TO DO IS CHANGE THE EMAIL. HOW HARD IS THAT???
Thursday, August 7, 2008 at 6:04 pm
My spcae sucks, I have no access to my old e-mail as the Co. no longer provides email. but the confim code is sent to the old e-mail how fukt is that?
Wednesday, August 13, 2008 at 4:45 pm
please help me i need my number off of here fast please and
my picture is up there also im receiving messages and friend
request from this person pretending to be me ive been trying to contact someone since last night but nothing doesn’t look like it’s being done i didn’t think it would take this long i’m in danger and i don’t see who’s following the fake page can someone other than that email that follows up send me something to let me know they’re checking on it…..
can anyone help me
Sunday, August 17, 2008 at 9:16 am
i cant change my email add because everytime i type a new email then i click save change it will ask me to confirm the code below but there’s no code anywere or below
Friday, September 12, 2008 at 8:07 pm
I AM SOOOOOOO MAD!I JUST WANNA CURSE TOM OUT!I DONE WORKED HARD TO GET THAT MANY FRIENDS AND NOW IT WONT LET ME GET IN MY PAGE!IT TELLS ME ITS LOCKED FOR 15 MINUTES I WAIT A DAY AND IT STILL DONT LET ME!HELP!
Wednesday, September 17, 2008 at 4:12 pm
For six months I have been unable to use URL to see my myspace account in the same way anyone else would. I tried this, so that I would know if everyone else out there could view my profile. But I can’t find my profile. Not at all. For six months I have been emailing myspace about this problem, asking for help. Have they responded. Have they bollocks. They havn’t said a damn word. SIX MONTHS!!!
Saturday, October 4, 2008 at 3:30 pm
You are all correct!! This is aweful, I wish I never joined considering I hardley ever used this site to begin with. All of a sudden I started getting/added random “friends” who were totally NOT my friends to my profile page. Sure enough, someone must of hacked into my account (no clue how they could of done that) considering I am never on myspace. Changed my pw 3x. Still, I had 18 pages worth of “sent out requests” that I CLEARLY did not send out.
Sent 4 emails- same damn “generic” responses. Found the # left 2 voice messages & its been 2 days still NOTHING.
I DELETED my account OVER 48hours ago and I am STILL getting notifications of new friends & apparently I am still up there says my “actual” friends? But I can’t get on anymore. Is there anything legally you can do about this? This is REALLY ridiculous!
Thursday, October 9, 2008 at 8:03 am
WELL I TRIED TO DO A SALUTE AND GOT NO RESPONSE AND THE THING IS MYSPACE COMPANY ONLY HAS 300 EMPLOYEES!! WHAT KIND OF FUCK SHIT THAT IS?!?!? I THINK THAT COMPANY ATLEAST NEEDS 4,000 MORE TO KEEP MEMBERS SATISFIED. MYSPACE ALREADY MADE MILLIONS ITS NOT GOING TO HURT THERE POCKETS TO ADD PEOPLE.
THE WORST CUSTOMER SERVICE!!!
Friday, October 17, 2008 at 1:50 pm
I have been trying to contact myspace about my password for three days…I have gotten nothing but an email about sending a salute with the email. I’ve done so, and I still have gotten NOTHING….Customer Service is just not up to par these days. And it’s kicking on my nerves.
Thursday, November 20, 2008 at 5:49 pm
Long rant ahead……….
I’ve had an account for over three years, and was one of the many sheep to get a Myspace page.
This past September, my account was hacked for the 374249237272947891st time, and about 170 friends received bogus e-mails from me. So after I changed my password for the 374249237272947892nd time, I then mysteriously locked out of my account. Before it was locked, I tried to change my e-mail address, and Myspace sent a verification code…to my old e-mail address…which I have not used since February of this year, so no luck there. Never have I heard of a website e-mailing verification info to your OLD e-mail address. Doesn’t that completely defeat the purpose of getting a NEW e-mail address?!
Anyways, I sent the salute. They responded with an FAQ about blogs (WTF?!). I sent another salute, and told them to read the e-mail this time. I received instructions on how to change my e-mail address. I sent another salute, and another, and probably another. No response.
I finally said screw it and put more attention into Facebook. Apparently, more and more people are doing the same thing. Myspace’s flame is slowly fading out, and to it, I say good riddance. I do have a secondary page for my company and I read the filmmaker forum. But the site is still a joke.
Strangely enough, my Facebook page had some hacking happen two weeks ago. They immediately locked my account and e-mailed me, advising to change my e-mail and password. And guess what?! They sent the verification information to my NEW e-mail account! This whole problem was resolved in five minutes! Yes, that’s a plug for Facebook.
Facebook: 1
Myspace: -92
Monday, December 1, 2008 at 5:49 pm
Okay so basically I find it comforting that im not the only one who has had password problems……..ive sent them their stupid “verification information” which to them just seems to verify I need another generic response…..I need my password to delete my account but I still havent received it…..i dont get it….I call their “service number” and it sounds like only one guy works there and apparently hes forwarding my account to his “supervisor” so he can help m e more tomorrow why do i get the funny feeling that the message might just disappear?!?! Matt if you have anyway to fix this Id appreciate it!!!! and Ive already tried the “forgot password?” link………it never sends the password to my email!!!!!!! UGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
Monday, December 8, 2008 at 6:43 pm
Myspace will do nothing to uphold their terms of use agreement. I reported a user for displaying his age as 23 years old when in fact he is 13 years old. According to Myspace, this is a serious violation. What did they do? They emailed him to change his age. He again lied and said he was 15. I reported him again. What did Myspace do? They emailed him a second time to change his age. He is also displaying satanic markings in his photos. He has made comments about kicking his father. What does Myspace do about this? they state cult markings and family violence are not against their policy. Once a user signs up and creates an account, a contract is formed according to the Terms of Use Agreement. Violating this agreement results in deletion of the profile. Falsifying contents in the user profile, violence, and offensive material are all regarded a violations against the Agreement. All of this has occurred and the profile is still on the site. Myspace must employ the dumbest people they can find. They are too stupid to know what their own Terms of Use Agreement means!
Wednesday, December 31, 2008 at 6:45 pm
I am permanently( at this stage) unable to log in to my music page of which I receive many gigs to continue my music career.:(
CUSTOMER “SERVICE” replied to my email saying have you forgotten your password with a link to a generic page, when i sent an email from my OTHER email address (davistessa@hotmail.com)stating that my password doesn’t arrive in my email inbox at Oh_my_gourd_its_u@hotmail.com (WTF?!!!)
now today i’ve tried to recover my password again by having it sent to Oh_my_gourd_its_u@hotmail.com and JUST TODAY it comes up as “invalid email” (WTF?! again)
They sent me a generic email and without telling me changed some setting from their end to say its an invalid email address??
So now consequently to thier incompetetnce or lack of training as an employee (which isn’t really entirely their fault then) , i have neither a login email OR password, can anyone help??
I’m absolutley positive that these “I.T.”?? people have access to all kinds of settings from their end and it’s my guess that the system is so poorly set up and that they have to many comlpaints to solve all the problems successfully or that they just plain don’t care and are lazy.
Good luck to everyone else , I hope you successfully get them to solve your problem…..
Wednesday, January 7, 2009 at 11:48 pm
KAYLA wrote on / Monday, December 8, 2008 at 6:43 pm
(three messages above this one)
“Okay so basically I find it comforting that im not the only one who has had password problems……..ive sent them their stupid “verification information” which to them just seems to verify I need another generic response…..I need my password to delete my account but I still havent received it…..i dont get it….I call their “service number” and it sounds like only one guy works there and apparently hes forwarding my account to his “supervisor” so he can help m e more tomorrow why do i get the funny feeling that the message might just disappear?!?! Matt if you have anyway to fix this Id appreciate it!!!! and Ive already tried the “forgot password?” link………it never sends the password to my email!!!!!!! UGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH”
KALYA, if you read this ill send you an email in case you can give me that number
Wednesday, January 7, 2009 at 11:54 pm
Boy oh boy…. apparently myspace has been full of shit since 2007. Here it is 2009 and Up untill the beginning of January I have never had a problem access ing my page. BUT NOW….. I haven’t been able to get on for weeks. I have sent numerous emails,with no response, well one response. The same Bullshit email, spoke of on this page. I have seen nice emails, pleading emails and even the most irrate emails, cussing at them and telling them to get on their shit. Really? Same response. Damn, I don’t even have a facebook account, but they sure are making it look appealing. What am I supposed to do? Some help please? I’m going crazy cause myspace is full of shit. again.. someone offer me a peaceful resolution to this ever growing problem….. Thank you.
Monday, January 26, 2009 at 1:56 am
I no longer have access to my previous email address that I used when I start myspace. I need to change it to my current email address. Can you help?
Thank you,
Loidy Colon
Monday, May 18, 2009 at 12:42 pm
im trying to get on my space at school and it wont let me on because the computer teacher block every web sight and i need a web sight that i can get on myspace.my computer teacher block every proxy websight you could name of so i cant do that.PLEASE HELP ME!
Thank you
Laura
Thursday, May 21, 2009 at 12:15 pm
I have tried to change my e-mail for MySpace, and it says it sent a verification code, but no matter how many times I resend it, I don’t recieve one. Help?
Wednesday, July 22, 2009 at 3:12 pm
Why is it that every time i try to click on pic or leave someone an comment it clicks of and states “this is an invalid user ID ” etc… what is going on.
Friday, October 30, 2009 at 7:54 am
Here’s a petition to sign: http://www.petitiononline.com/1myspace/petition.html
Here’s a customer service number but they will not answer for those who want to change email, delete accounts, etc. What a joke.
http://customerservicenumbers.com/co-myspace-customer-service
Monday, March 15, 2010 at 12:34 pm
Learn how to spell, then maybe a human being would have replied back to you with help
Wednesday, March 24, 2010 at 9:18 pm
U NEED TO MAKE IT HARDER TO OPEN AN ACCOUNT AS LONG AS A CHILD KNOWS HOW TO SPELL THERE NAME THEY CAN DO THE REST ON THERE OWN. I KNOW TO MANY CHILDREN UNDER AGE WITH A FALSE PROFILE. THATS WHAT GETS KIDS IN TROUBLE.
Thursday, April 29, 2010 at 8:18 pm